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Passenger slams Air NZ treatment of passengers
Passengers, including elderly travellers, board from the tarmac after a disrupted Air New Zealand flight, prompting criticism over accessibility and passenger handling.
(Photo: Samoa Observer)
By Maryana Amituanai
•
09 April 2026, 6:30PM
A Samoan academic has raised serious concerns about flight disruptions and passenger treatment by Air New Zealand following a mechanical issue that forced a return to Auckland last week, describing the experience as poorly handled and distressing for travellers.
