In today’s fast-paced world, it’s become alarmingly easy to pass judgment on others—especially when things don’t go as smoothly as we hope or expect.

This is especially true in times of crisis when it feels like everything is stacked against us. Take, for example, Samoa’s current situation during cyclone season. With the nation grappling with not only frequent power outages but also water disruptions, the people working tirelessly to provide services to the nation are often met with criticism rather than gratitude.

When you look at the men and women working amid harsh weather, whether in the rain or under the scorching sun, it’s important to recognise the dedication and resilience they show. Many of these workers—whether they are involved in restoring power lines, fixing water pipes, or offering emergency aid—are putting their safety on the line to ensure the well-being of their fellow citizens. However, instead of receiving appreciation for their efforts, they are frequently subjected to complaints about delays, inconvenience, or service disruptions.

Why is this the case? Why are we, as a society, so quick to judge and criticise, instead of offering a little grace and understanding?

One reason could be that we live in an era of instant gratification. We expect things to work seamlessly at the touch of a button, whether it’s flicking a switch for electricity or turning on a water tap. In times of crisis, when our expectations aren’t met as quickly as we would like, frustration sets in. This frustration is often misdirected towards those who are working hard to make things better, despite the overwhelming challenges they face.

Another contributing factor could be a lack of empathy and understanding. It’s easy to judge from a place of comfort, without fully understanding the circumstances and hardships others are enduring. When we see delays or disruptions, it’s important to remind ourselves that those working on the front lines are likely facing exhaustion, limited resources, and the added pressure of doing their best under extreme conditions.

Consider the work that goes into the restoration of services after a cyclone—an event that can damage infrastructure and create dangerous conditions. The workers involved aren’t just employees; they are members of the community, often just as impacted by the crisis as everyone else. They, too, may be facing personal losses, interrupted routines, and fear for their safety. But they continue their work, driven by a sense of duty and purpose.

So, why do we focus on the inconvenience rather than acknowledging the effort and sacrifice that goes into making things right? Maybe it’s because we forget the bigger picture in the heat of the moment. Maybe, when the pressure is on and life is disrupted, we need to remind ourselves to take a step back and look at things from another perspective.

There’s a saying: “We rise by lifting others.” This couldn’t be truer when it comes to appreciating the work of others in times of crisis. A little gratitude can go a long way. Instead of complaining about power and water outages, perhaps we should take a moment to recognise the hard work that goes into fixing the systems and restoring normalcy.

In the end, it’s essential to remember that the people working behind the scenes are doing their best, often in situations far more difficult than we realise. A bit of patience, empathy, and recognition can make all the difference. As Samoa and its people face the challenges of cyclone season, let’s take a collective moment to appreciate the ones who continue to serve, rain or shine, for the greater good of the nation.