Lava Hotel is going the extra mile to provide an exceptional experience for all guests as it will be one of the accommodations used for the Commonwealth Heads of Government Meeting (CHOGM) in October.

The hotel has made major investments to upgrade facilities and enhance staff training.

"Our team is our greatest asset," said John Flannery, General Manager of Lava Hotel.

"We have invested heavily in professional development to empower our staff to deliver first-class service that will create memorable stays for all our guests."

He said  Lava Hotel's ongoing staff training program covers all aspects of the guest experience, from check-in to checkout.

Employees at the hotel are receiving training to provide the highest levels of warm Samoan hospitality. The hotel's leadership recognizes that well-trained, highly motivated staff are critical to success.

"We see our employees as ambassadors of Samoan hospitality," Mr. Flannery stated. "By investing in their growth, we ensure our guests have a truly exceptional welcome and stay."

According to a statement issued by the hotel, guests particularly love Lava Hotel for its inviting ambiance and thoughtful design.

The property has been undergoing renovations to enhance the guest experience.

Upgrades include the pool area surrounded by lush gardens with new furnishings, bedroom corridors, exterior hardwood elements and public areas enriched with local art installations to promote Samoan artistic talent.

The hotel has also bolstered inventory and strengthened supply chains to ensure there is no shortage of supplies for guests during their stay.

“At the heart of Lava Hotel's approach is a commitment to its people - both employees and guests. As the only hotel in Samoa offering the highest minimum wage for full-time staff after their probationary period, Lava Hotel demonstrates its dedication to fair compensation practices,” the statement said.

“Lava provides highly competitive benefits and employee support programs. Our staff is the face of our brand," Mr. Flannery said.

"By taking care of them, they can better take care of our valued guests from around the world."

With its beautiful location, modern amenities and warm Samoan hospitality, Lava Hotel is ready to provide a world-class experience for all guests.

For many attendees of CHOGM 2024, it will be their first visit to Samoa and Lava Hotel aims to deliver the best possible experience that showcases our Samoan hospitality, encouraging them to return as future visitors.