The first day of enrolment at the National University of Samoa on Monday left a lot of students and parents frustrated from having to stand in snaking queues to apply for places for their children.

The annual process for enrolment has always been this way every year when enrolling new and returning students, yet there have been no improvements in how the school is handling this challenge.

Mary Sanafai of Falealili said it would have been more convenient and easier if the enrolment process was done online.

"If it was online, I could have just stayed home and enrolled from there, not having to deal with the long lines and long waiting time," she said.

Some parents complained about the printing process which usually can be done at the gym where the enrolment takes place rather they had to resort to printing materials on their own.

Another concerned mother who is also from Savaii and did not want to be named shared similar sentiments on the matter saying the process could have been more convenient.

"This is so frustrating and to make it worse I have been standing in line for a couple of hours to get to the front only to find out that I have to make copies of all of my son's transcripts.

"I had to go to SSAB and make copies of my son's transcripts because I was made aware when I got to step one that they don't accept their originals.

"This would've been less work if they had printing available on campus but we have to figure it out on our own and it is such a hassle.

 "I'm from Savaii and I catch the morning ferry to get here as early as I could with hopes that I would be able to get the afternoon ferry back home but by the look of things and the steps I need to take to complete the enrolment process would take the whole day," one parent said.

The National University of Samoa was approached for comments to clarify if something could be done to make the enrolment process smoother and easier. The Samoa Observer was asked to return on Wednesday for a response.